All Collections
FAQ
Pools
Why is my pool locked?
Why is my pool locked?

Know when and why your pool is inactive (no trading).

Updated over a week ago

Trading activity will be suspended upon the occurrence of any of the following events:

  • Deposit for BTC, ETH & USDT/USDC: the pool will be locked for 24 hours at each new deposit thus enabling us to transfer your crypto to the cold wallet and to the crypto exchanges for active trading.

  • Profit withdrawal for BTC & ETH: upon submitting a request to withdraw profits, you will receive a confirmation of your request, and the process may take up to 96 hours. During this brief period, your trading pool will be locked to enable us to divest from our current trading positions.

  • Full withdrawal for BTC & ETH: upon submitting a request for a full withdrawal, including capital and profits, you will receive confirmation that your request is being processed, and the process may take up to 96 hours. During this short period, your trading pool will be locked, and we will divest 50% of our current trading positions and 50% of our holding positions.

Did this answer your question?