Before accessing your wallet, please follow the steps below to get verified:
Access your own personal menu in the upper right corner of your dashboard
Select the Identity Verification option
Fill out all required fields
Click on Update
Follow the KYC process
You will be notified via email once the processing of your KYC has been validated
In case of a manual review of your account, the validation process can range up to 5 business days. Please contact us if you have not received any response after this short period of time.
🪪 Proof of identity:
Your identity document should have been valid for at least 1 month from the date of submission. The following documents are accepted:
ID Card
Passport
Driver license
📍Proof of address:
Documents for proof of address should clearly indicate your full name, full address and an issue date.
Your document should have been valid for at least 3 months from the date of submission. The following documents are accepted:
bank/credit card statement (Not a bank account number)
utility bill (gas, electricity, water, internet)
Documents issued by your a public institution of your residence country (tax invoice, residential statement/certificate)
❌ We don't accept:
Screenshots
Mobile phone bills
Medical bills
Receipts for purchases
Insurance statements